This Privacy Policy outlines how Secondary Skin (referred to as “we,” “us,” “our,” or the “Site”) collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase (collectively, the “Services”). By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using our Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. Any revisions will be posted on our Site, and we will update the “Last Updated” date accordingly. We encourage you to review this policy regularly to stay informed about how we handle your personal information.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect personal information about you from various sources. The specific details collected depend on your interactions with us. In addition to the uses outlined below, we may use your information to communicate with you, fulfill orders, comply with legal obligations, enforce our terms of service, and safeguard our rights and those of our users.
Types of Personal Information We Collect
The personal information we collect includes details that identify, relate to, describe, or can be associated with you. This includes:
1. Information You Provide Directly
You may submit information to us voluntarily through our Services, including:
- Contact Information: Name, address, phone number, and email address.
- Order Information: Billing and shipping addresses, payment confirmation, email, and phone number.
- Account Information: Username, password, and security questions.
- Shopping Activity: Items viewed, added to cart, or saved in a wishlist.
- Customer Support Details: Any information shared when communicating with us, such as inquiries or feedback.
Some features of our Services require specific information. Choosing not to provide such details may limit your ability to access certain features.
2. Information Collected Automatically (Cookies & Tracking Technologies)
We use cookies, pixels, and other tracking technologies to automatically collect data about your interaction with our Services, known as “Usage Data.” This may include:
- Device and browser information.
- Network connection details.
- IP address.
- Activity on our Site (e.g., pages visited, links clicked).
Cookies and similar technologies help us enhance your experience, personalize content, and improve our Services.
3. Information Collected from Third Parties
We may obtain information from third parties, including:
- Service Providers: Companies that support our Site, such as Shopify, to facilitate transactions and functionality.
- Payment Processors: Third-party payment providers who handle transactions, collecting payment details like bank account, credit/debit card information, and billing address.
- Marketing and Analytics Partners: Third parties who help us analyze user interactions, improve our advertising, and track engagement through web beacons, software developer kits, and cookies.
Any information acquired from third parties is managed in accordance with this Privacy Policy. However, we are not responsible for the accuracy of third-party data or their privacy practices. For more details, please review the section on Third-Party Websites and Links in our Terms and Conditions.
By continuing to use our Services, you acknowledge and accept our data collection and usage practices as outlined in this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We collect and use your personal information to fulfill our contractual obligations with you, ensuring a seamless experience with our products and services. This includes processing payments, fulfilling orders, sending account-related notifications, handling purchases, returns, and exchanges, managing your account, coordinating shipping logistics, and enabling you to post product reviews.
Marketing and Advertising
We utilize your personal information for marketing and promotional activities. This may involve sending promotional content via email, text message, or postal mail and displaying advertisements tailored to your interests. By analyzing your interactions, we enhance our advertising strategies and refine our product offerings both on our website and across other platforms.
Security and Fraud Prevention
We take measures to detect, investigate, and address fraudulent, illegal, or malicious activities involving your account. If you register for an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly advise against sharing your username, password, or other access details. Should you suspect any security breach, please contact us immediately.
Customer Support and Communication
We use your personal information to provide customer support and improve our services. This ensures that we can effectively respond to your inquiries, enhance our service offerings, and maintain a strong business relationship with you.
Cookies
Our website utilizes Cookies to enhance user experience, optimize site performance, and personalize interactions. For details regarding Cookies related to woocommerce stores, please refer to Woocommerce’s Cookie Policy.
Cookies assist in storing user preferences, tracking analytics, and ensuring seamless service delivery. We may also allow third-party service providers to deploy Cookies to tailor advertisements and improve product recommendations.
Most web browsers accept Cookies by default; however, you can modify your browser settings to block or remove Cookies. Be aware that doing so may negatively impact site functionality and your overall browsing experience.
How We Disclose Personal Information
We may share your personal information with third parties under the following circumstances:
- Service Providers: Vendors who assist us in IT management, payment processing, data analytics, customer support, fulfillment, and shipping.
- Business and Marketing Partners: Including Shopify, to facilitate advertising and service provision.
- Your Consent: When you request services such as social media login integration or shipment fulfillment, requiring disclosure to third parties.
- Corporate Affiliates: Within our business group, to optimize operations and service delivery.
- Business Transactions: In the event of mergers, acquisitions, or bankruptcy proceedings.
- Legal Compliance: To adhere to applicable legal obligations, such as responding to subpoenas or defending against claims.
Disclosed Information in the Last 12 Months:
We have shared the following types of personal information with authorized recipients:
| Category | Recipients |
|---|---|
| Identifiers (e.g., contact details, order/account information) | Service providers, business partners, affiliates |
| Commercial information (e.g., order history, customer support records) | Service providers, business partners, affiliates |
| Internet or similar activity (e.g., browsing history, analytics data) | Service providers, business partners, affiliates |
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User-Generated Content
Our platform allows users to post product reviews and other publicly accessible content. Any information you share in these sections will be visible to the public. We cannot guarantee that third parties accessing this data will adhere to privacy or security standards. Users are solely responsible for the content they disclose in public forums.
Third-Party Websites and Links
Our website may contain links to third-party platforms. We are not responsible for their privacy policies or security measures. We encourage you to review their terms before sharing personal information on such platforms. The inclusion of external links does not imply endorsement.
Children’s Data
Our services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided us with personal data, please contact us to request its deletion.
Security and Retention of Your Information
While we implement strict security measures, no system is entirely impenetrable. Information transmitted online may be vulnerable. We advise against sharing sensitive details via unsecured channels.
The retention of personal information depends on various factors, including account maintenance, legal compliance, dispute resolution, and enforcement of policies.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including:
- Right to Access: Request information about how we use and share your data.
- Right to Delete: Request deletion of your personal information.
- Right to Correct: Request corrections to inaccurate data.
- Right of Portability: Obtain a copy of your data or request its transfer.
- Restriction of Processing: Request limitations on how we process your data.
- Withdrawal of Consent: Withdraw consent where applicable.
- Right to Appeal: Challenge our decisions regarding your data requests.
- Communication Preferences: Opt-out of promotional communications while still receiving essential account-related messages.
You can exercise these rights via the contact details provided below. Verification of your identity may be required before processing your request.
Complaints
If you have concerns about our data processing practices, please contact us. If unsatisfied with our response, you may have the right to escalate your complaint to a local data protection authority.
International Users
We may store and process personal information outside your country, including in the United States. Data transfers from Europe adhere to standard contractual clauses or other legally recognized mechanisms.
Contact Information
For inquiries regarding this Privacy Policy or to exercise your rights, please contact us:
- Phone: +1
- Email: contact@secondaryskin.com
- Address: United States