Return & Exchange Policy

• Items must be unused, unwashed, and in their original packaging with all tags attached.
• Items must be free from any signs of wear, damage, or alterations.
• Custom or made-to-measure items cannot be returned but are eligible for alterations.

• Once we receive and inspect your return (typically within 72 hours), your exchange order will be processed and delivered in accordance with our standard shipping timelines.
• Refunds for eligible returns will be processed within 7 business days and issued to the original payment method. Depending on your payment provider, it may take up to 10 working days for the refunded amount to appear in your account.
• A confirmation email will be sent once your return or exchange request has been successfully completed.

Return Exclusions and Condition Criteria

• Personalized or Customized Products: Due to the bespoke nature of custom orders, these items cannot be returned or exchanged under any circumstances.
• Gift Cards: All gift card sales are final and non-refundable.
• Condition Requirements: All returned items, including complimentary products, must be in unused, unwrinkled, undamaged, and resellable condition with the original packing slip included.
• Footwear Returns: Shoes must be returned without any scratches on the sole or upper to qualify for a return.
• Return Rejection Rights: We reserve the right to refuse returns or refunds that do not meet these criteria.

• Free Returns: We offer free returns. To initiate a return, please file your request through our designated return portal [INSERT LINK].
• Custom Orders Review Process: Our team carefully reviews your provided measurements, considering your height and weight. If we recommend modifications and you choose to proceed with your original specifications, any resulting fitting issues may require a minimal alteration fee.

• Design & Quality Check: Before dispatching your custom order, we share high-resolution images of the finished product for your approval. This allows you to assess the design, material, and stitching prior to shipping.
• Accurate Sizing: When placing a custom order, our Customer Service team collects your body measurements. To ensure an accurate fit, please refer to our sizing guide. Despite best efforts, if the jacket doesn’t fit as expected upon arrival, we offer a complimentary first alteration.

• Custom orders are non-refundable as they are tailored specifically to your preferences, including style, material, and accessories.
• Since these items cannot be resold, we do not accept returns for refunds.

• Cancellation Window: Orders may be canceled within two (2) days of placement by submitting a request through [INSERT LINK].
• Shipped Orders: Once an order has been dispatched or is under customs clearance, cancellation is no longer possible. In this case, you must accept the parcel and then initiate a return, if applicable.
• Time-Sensitive Orders: If our Customer Support Team has confirmed a delivery timeline based on your request, your order qualifies as time-sensitive. Due to the expedited processing required, cancellations for time-sensitive orders cannot be accommodated once placed.

• Pricing & Availability: Prices and product availability on our website are subject to change without prior notice.
• Error Corrections: If a pricing or product error is discovered, we will correct it accordingly.
• Pricing Discrepancies: If an item's correct price is lower than advertised, we will refund the difference. If it is higher, we may contact you for further instructions or cancel the order, notifying you accordingly. Please note, we are not obligated to fulfill orders placed at incorrect (lower) prices due to system errors.
• Right to Refuse Service: We reserve the right to decline service to any individual at any time, for any reason.